These Terms of Service ("Terms") constitute a legally binding contract between you ("User," "you," or "Customer") and ConvertXLab ("we," "our," or "us") regarding your use of convertxlab.com, our API nodes, integrations, and plugins. By accessing the Site or initiating a file conversion, you confirm that you have read, understood, and agreed to these Terms.
1. Scope of Service and Entitlements
ConvertXLab provides ephemeral file conversion, resizing, and compression tools. Guests may access the tools for free up to standard limits. Registered customers can access premium features, connect web properties, and generate integration API keys. Service availability is subject to network stability, server resources, and regional accessibility restrictions. We reserve the right to suspend accounts that abuse our platform resources.
2. RAM Ephemeral Conversion Operations
You acknowledge and agree that our conversion engines operate on an ephemeral, in-memory basis. We do not provide file hosting, permanent storage, or cloud recovery systems. Once your conversion is complete, the download link is served as a direct stream. We hold zero liability for data lost because a User failed to download their file immediately. You must maintain local backups of all media submitted to our Site.
3. Acceptable Use and Safety Limits
To protect our platform infrastructure, you agree not to submit files containing executable malware, Trojans, or system exploits. **SVG uploads are strictly blocked at the backend validation layer** because their XML structure presents cross-site scripting (XSS) and server-side injection risks. Any attempt to modify file headers, spoof extensions, or bypass rate-limiting middleware (such as express-rate-limit or Python SlowAPI) is a direct breach of these Terms, resulting in immediate API key suspension.
4. Subscription Plans and Over-Limit Rules
Customer properties connected to WooCommerce or Shopify must operate within plan capacities (Free, Starter, Pro tiers). If you downgrade your subscription and your active properties exceed the new plan allowance, your slots will remain active but you will be prompted to resolve the excess before adding new slots. You agree to pay all charges related to your selected tier.
5. Disclaimer of Warranties and Liability Boundaries
We provide our conversion engine on an "AS IS" basis, without warranties of any kind. ConvertXLab disclaims any liability for loss of image quality, color transparency discrepancies, document font shifts, or table alignments. In no event shall ConvertXLab be liable for indirect, incidental, or consequential damages arising from the use of our services.
6. Termination and Governing Law
We reserve the right to terminate access to the Site for users violating this agreement. These Terms shall be governed by and construed in accordance with the laws of [GOVERNING LAW], without giving effect to conflicts of law provisions.
In addition to the specific items described above, you agree that this document governs all related aspects of our platform, user interface, backend converters, and connected third-party integrations. This document represents a complete understanding between the parties.
We reserve the right to modify these terms, conditions, and descriptions at our sole discretion. Any changes will be posted on this page and the Last Updated date will be revised accordingly. Your continued use of the platform after updates indicates your consent to the changes.